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Licensed maid agency · Kuala Lumpur & across Malaysia
Based in Petaling Jaya and placing helpers across Malaysia: Kuala Lumpur, Selangor, Johor, Penang, Perak, Melaka, Negeri Sembilan, Sabah and Sarawak. We help families find Indonesian and Filipino maids for elderly companionship, daily routines and a well-cared-for home. Part of the Innovedge Group since 2002.
Available helpers
Every profile shows the helper’s experience, language and household fit. Watch her interview video, then download the full biodata sheet. Three of the helpers available now:
Support at home
This is non-medical support. A helper does not replace a nurse or doctor, and many families use both together.
No agency can match a helper to a person it has not asked about. So the first call is about your parent: how they spend a day, how far they can walk, what they will and will not accept help with, and the language they are most at ease speaking.
If we do not have someone suitable this month, we will tell you that instead of sending whoever is free.
You see the biodata, you watch the interview video, you speak to the candidates you like, and your parent is in the room while you do it. We give you our honest reading of each one, then step back.
Nobody is asked to commit to a person they have not met.
Most agencies are hard to reach once the fee is paid. Our support runs for twelve months, not three, and the replacement warranty runs with it. The first weeks get the most attention, because that is when a placement is decided.
One consultant, from the first phone call to the year mark.
It begins with the person, with the routine they have kept for decades, the language they think in, the stairs they now take slowly. We are a maid agency that specialises in one thing: matching a helper to an elderly parent, and to the family around them.
A helper who knows your parent’s routine changes everything.
Not the most qualified on paper. The one who fits the house, the meals, the temperament and the pace of the day.
View helpersBreakfast at the same table. A walk before the heat. Medication after lunch, a call from the grandchildren at four. A good placement protects that routine rather than replacing it.
You are not hiring a stranger. You are choosing who sits with your mother at breakfast.
So you meet the shortlisted helpers first, and nobody is asked to commit to someone they have not spoken with.
How it worksReplacement cover
If the placement does not work out within the first year, we help you find a replacement helper. Four times the three-month cover most agencies offer, and guidance first, since most concerns are solved without a change. Exact terms are set out in your written placement agreement.
Ask about the warrantyPaying for a placement
fromRM825a month
Hiring a full-time live-in helper usually means a large sum up front, and for most families that is the part that makes them wait. It does not have to be paid that way.
Instalment plans are offered by your own bank or card issuer and are subject to their approval and terms. We will set out the full cost in writing before anything is agreed.
Ask about paying monthlyGroup figures and recognitions relate to Agensi Pekerjaan Innovedge Sdn. Bhd. See our credentials
Companionship through the day, preparing familiar meals, help with dressing, grooming and bathing where appropriate, support moving around the home and on accompanied walks, reminders for medication and appointments, and the housekeeping that keeps the home safe and comfortable.
Every duty is agreed with your family before placement, so nobody is surprised on either side.
No. Helpers provide non-medical support. Diagnosis, injections, wound care, tube feeding, medication administration and other clinical tasks require appropriately qualified healthcare professionals.
Many families use both together: a helper for daily life at home, and a visiting nurse or doctor for clinical needs.
Always, and you should. Review the biodata, then speak with the candidates you like by video call or in person where possible. We will never ask you to commit to someone your family has not met.
It depends on whether the helper is already in Malaysia or arriving from Indonesia or the Philippines. A transfer helper who is already here can move much faster than a new arrival, whose permit, medical screening and travel all have to be arranged.
Your consultant gives you a realistic timeline at the first conversation and updates you at every stage. We would rather tell you twelve weeks and be right than tell you four and disappoint you.
“The team listened carefully to my mother’s routine and helped us focus on the qualities that would matter at home.”
Care guides
001Everyday signs that companionship or household support may be worth discussing.
002A checklist covering experience, communication, routines and expectations.
003How to document routines, responsibilities and family preferences.