TC ResourcesHow it worksFrom the first conversation to the first weeks
How it works
From the first conversation to the first weeks at home.
We handle the shortlist, the interviews, the paperwork and the arrival. Your family stays focused on one thing: finding someone your parent will be comfortable with.
1.
The conversation
We learn about your parent: their routine, how they move, the language they speak, what happens at night, and the duties you actually expect. Most families find this first call clarifies what they are looking for.
We listen before we shortlist.
2.
The shortlist
We identify suitable Indonesian or Filipino candidates whose verified experience fits, and send consented biodata for your review, with an interview video for any helper you want to see.
Every profile carries documented consent.
3.
The interview
Your family meets the shortlisted helpers. We help you ask the questions that matter for elderly care: patience, lifting, dementia experience and cooking. Then you decide together.
Nobody commits to a stranger.
4.
The paperwork
We explain and handle the employment, immigration, medical screening and placement requirements, and give you a realistic timeline for arrival.
Clear terms, in writing, before anything is confirmed.
5.
The arrival
We guide the first days: the room, the routine, the duties list on the fridge, the introductions. The first weeks decide how the next years feel.
Placed, and then supported.
6.
The twelve months after
Our team stays available for adjustment guidance, early misunderstandings and the practical questions. If the placement does not work out, the twelve-month replacement warranty applies.