An elderly woman and her helper sitting together on a rattan sofa
TC Resources About us Elderly-care maid agency · Kuala Lumpur

About TC Resources

A licensed maid agency built around one job: elderly care at home.

TC Resources is Agensi Pekerjaan TC Resources Sdn. Bhd., JTKSM licence 807, based in Damansara Perdana and placing Indonesian and Filipino live-in helpers with Malaysian families across the country. This page is the agency itself: the licence, the group behind us, what we check on a candidate, and how we treat two people’s personal data.

The company on paper

Who you are actually dealing with

Before anything else, here is the agency in plain terms. Every figure below is ours and can be checked against the documents we hand you at the first meeting.

Registered name
Agensi Pekerjaan TC Resources Sdn. Bhd.
Company number
201601014706 (1185637-U)
Licence
JTKSM 807, Licence B, valid to 31 August 2027
Issued by
Jabatan Tenaga Kerja Semenanjung Malaysia
Office
F-2-08, Neo Damansara, Jalan PJU 8/1, Damansara Perdana, 47820 Petaling Jaya, Selangor
Group
Part of the Innovedge Group
Specialism
Live-in Indonesian and Filipino helpers for elderly care at home
Coverage
Kuala Lumpur, Selangor, Johor, Penang, Perak, Melaka, Negeri Sembilan, Sabah and Sarawak

A Licence B agency is licensed to recruit and place foreign domestic helpers. Ask any agency for its JTKSM number and expiry date before you pay a deposit. Ours is above.

What we do, and what we do not

We do

  • Place live-in helpers whose experience is with elderly people
  • Send you consented biodata and an interview video on request
  • Explain the employment, immigration and medical requirements in writing
  • Stay reachable for twelve months after your helper arrives
  • Tell you when we do not have a suitable candidate this month

We do not

  • Supply nurses, or helpers who administer clinical treatment
  • Ask a family to commit to someone they have not spoken with
  • Publish passport numbers, identity documents or a helper's personal contacts
  • Send a profile we have not been given permission to share
  • Promise a specific arrival date before the paperwork supports it
A helper preparing a meal in a Malaysian kitchen while an elderly woman sits at the table behind her

Our group

Recruitment experience since 2002

TC Resources is part of the Innovedge Group, which has been recruiting and placing domestic helpers in Malaysia since 2002 and reports more than 14,000 placements, along with recognition from the Philippine and Indonesian embassies.

Those figures and recognitions belong to Agensi Pekerjaan Innovedge Sdn. Bhd. and are presented here as group heritage. TC Resources holds its own JTKSM licence and its own consultants.

Before a profile reaches you

What we check on every candidate

A helper only appears on your shortlist once each of these is on file. If something is missing, we say so on the profile rather than leaving a blank.

  1. 01

    Identity and right to work

    Passport, age and the documentation required for a Malaysian work permit, checked before recruitment proceeds. None of it is published on this website.

  2. 02

    Elderly-care experience

    Where she has worked, for how long, and with whom. Overseas placements are listed with the country and the number of years, as she reported them.

  3. 03

    Language and communication

    What she speaks and how comfortably, because an elderly person who cannot be understood will not accept help easily.

  4. 04

    Medical screening

    The health checks required for a domestic-helper permit in Malaysia, arranged and confirmed before departure.

  5. 05

    Household compatibility

    Cooking, pets, and the practical preferences that decide whether a placement settles or grinds. Small things, but they are the ones families call us about later.

  6. 06

    Written consent to share

    Her permission to show her profile and photograph to prospective employers. Without it the profile does not go out.

Consent and personal data

Two people's privacy, not one

A placement involves an elderly person's health and routine on one side, and a helper's personal history on the other. Both are handled under the Personal Data Protection Act 2010.

What your family tells us about a parent is used to find a match and nothing else. What a helper tells us is published only with her written permission, and never includes passport or identity numbers, her family's contact details, or her home address. If a candidate withdraws consent, her profile comes down.

If you would like to know what we hold about your enquiry, or want it removed, write to aptcresources@gmail.com and we will confirm in writing.

A daughter and her elderly mother going through helper profiles together at home

How we work with you

One consultant, start to finish

You are given one consultant at the first call and you keep them through the shortlist, the interviews, the paperwork and the first months at home. You will not be handed between departments or asked to explain your mother's condition twice.

Enquiries reach us in English, Bahasa Malaysia or Mandarin, by phone, WhatsApp or the form on our contact page.

Speak to a consultant

From our own placements

Families we have worked with

Taken at our office in Damansara Perdana, on the day each family met their helper. Published with their permission.

A husband and wife at the TC Resources office with two consultants, standing beneath the agency licence board
A family at the office on handover day, with their consultants.
An employer standing with her new helper and a TC Resources consultant at the agency office
An employer meeting her helper for the first time.
A young couple holding their newborn baby alongside their helper and two TC Resources staff
A young family with their newborn, meeting the helper who will help at home.

Tell us what your family needs at home.

Speak with our team